Patient-Centred Care: The Role of Public Relations in Humanizing Hospital Experiences
In the dynamic and ever-evolving world of healthcare, patient-centred care has become paramount in ensuring the highest standard of medical services. Hospitals worldwide are recognizing the crucial importance of adopting a more empathetic and personalized approach to enhance patient experiences and ultimately improve outcomes. Hospitals are turning to a powerful ally - strategic public relations (PR) in this pursuit. T his article delves into how hospitals are leveraging public relations tactics to prioritize patient-centred care, highlighting initiatives that focus on empathy, personalized experiences, and improved communication to humanize hospital encounters. The Evolution of Patient-Centered Care The traditional healthcare model has often been provider-centric, with the focus primarily on medical treatment and the expert opinions of healthcare professionals. However, as healthcare organizations increasingly appreciate the significance of patient satisfaction and the impact of p